Fiddle Stix Boutique FAQ

If You Chose In-Store Pick-Up:

A representative will contact you once your order is available for pick up.

If your items were not personalized, you should expect your order to be ready within 1-2 business days, unless specifically requested earlier. In this case, please feel free to email or call us to confirm that a shorter lead time can be accommodated.

If any of your items were personalized, you should expect your order to be ready within 2-3 business days. (Business days:  Monday thru Friday) PLEASE NOTE: After your order has been personalized, a representative will send an email containing photos of your personalized piece(s). Please review your items for accuracy and respond with a confirmation email stating everything is correct. You will then receive an email stating your item is available for pick up.

* PLEASE NOTE: Product availability is subject to change and can exceed the standard lead time. If this is the case, a representative will contact you within 24 hours to inform you. At that time, you may decide to cancel or proceed with your order.

If You Chose Standard Shipping:

A representative will contact you via email once your order is ready to be shipped. If your items were not personalized, you should expect tracking communication within 2-3 business days, unless specifically requested earlier. If any of your items were personalized, we will send an email within 2-3 business days containing photos of your personalized piece(s). Please review your items for accuracy and respond with a confirmation email stating everything is correct. After we receive your confirmation, you should expect tracking communication within 1-2 business days. (Business days: Monday thru Friday) After receiving your tracking information, USPS estimates the shipping time to be an additional 3-5 business days.

* PLEASE NOTE: Product availability is subject to change and can exceed the standard lead time. If this is the case, a representative will contact you within 24 hours to inform you. At that time, you may decide to cancel or proceed with your order.

 
Web Return Policy:
All sales are final on personalized items. 
If you wish to return your item(s) for a refund, you must contact customer service within 7 calendar days of receiving your order. Fiddle Stix then must receive the return within 7 calendar days from the day of notice for return to be valid. To contact customer service, please email customerservice@fiddlestixboutique.com or call (419) 931-2022.
  • The original shipping and handling costs will not be refunded and the purchaser will be solely responsible for return shipping costs. 
  • Returned items must be in original condition.
  • Fiddle Stix will not be responsible if a returned item has been damaged in shipping or transit back to the store.
  • If you wish to return your item(s) after 7 calendar days of receiving your order, you will be issued a store credit or gift card in exchange for your return. Again, shipping and handling costs will not be credited.
In-Store Return Policy:
All jewelry and discounted items are available for exchange or store credit only.
All sales are final on personalized items.
All returns available for refund must be made within 7 calendar days of purchase and must be in original, unworn condition. 
All gift receipt returns will be honored with a store credit.
 
Personalization Disclaimer:
Fiddle Stix Boutique is not responsible for personalization misspellings.
Please check your entry for correct capitalization and spelling.
Remember to include ampersands (&), commas, and apostrophes in your personalization as you would like them to appear.
Personalization will appear exactly as entered.