Fiddle Stix Boutique FAQ
If You Chose Standard Shipping:
A representative will contact you via email once your order is ready to be shipped. If your items were not personalized, you should expect tracking communication within 2-3 business days, unless specifically requested earlier. If any of your items were personalized, we will send an email within 7-10 business days (Mon-Fri) containing photos of your personalized piece(s). Please review your items for accuracy and respond with a confirmation email stating everything is correct. After we receive your confirmation, you should expect tracking communication within 1-2 business days. (Business days: Monday thru Friday) After receiving your tracking information, USPS estimates the shipping time to be an additional 3-5 business days.
* PLEASE NOTE: Product availability is subject to change and can exceed the standard lead time. If this is the case, a representative will contact you within 24 hours to inform you. At that time, you may decide to cancel or proceed with your order.
- The original shipping and handling costs will not be refunded and the purchaser will be solely responsible for return shipping costs.
- Returned items must be in original condition.
- Fiddle Stix will not be responsible if a returned item has been damaged in shipping or transit back to the store.
- If you wish to return your item(s) after 7 calendar days of receiving your order, you will be issued a store credit or gift card in exchange for your return. Again, shipping and handling costs will not be credited.